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Flemish service vouchers - what tasks may employees perform?

As a service-voucher company, you may only have your employees perform a certain number of well-defined tasks.

Domestic help only

Your employees may only provide domestic help in the customers’ homes:

  • cleaning the house and windows;
  • washing and ironing;
  • occasional sewing;
  • preparing meals.

It should involve:

  • Domestic help. Tasks that are not considered domestic help may not be performed by your employee.
  • Tasks in the private sphere. In other words, household tasks may not be paid for with service vouchers if they are performed as part of the customer’s professional activities.

Domestic help outside the home

Daily household shopping

The employee may also be paid with service vouchers to run errands that meet the daily needs of the customer, such as:

  • daily shopping;
  • going to the baker’s or butcher’s;
  • going to the post office;
  • taking laundry to a launderette;
  • getting the paper;
  • etc.

Ironing at a recognised company

Your employees can iron at a recognised company and be paid for it with service vouchers. Ironing also includes receiving, sorting, checking and packing the linen.

Transport of persons with reduced mobility

Your employee may also be paid with service vouchers for transportation of persons with reduced mobility. They may include:

  • a customer with a disability;
  • or his or her minor disabled person with a disability.

The transport must be done with an adapted vehicle for which the Federal Public Service Mobility and Transport has issued a certificate. Unless the customer:

  • receives an elderly care benefit;
  • or is at least 60 years old and receives help from a recognised family and elderly support service within the government.

Penalties for misuse

If you fail to comply with the service-voucher regulations, the Department of Work and Social Economy may impose a sanction on you, such as:

  • a warning;
  • a deduction of €5 per service voucher;
  • a full deduction per service voucher;
  • a recovery of the redeemable value of service vouchers;
  • withdrawal of recognition.

The penalty will depend on the seriousness of the offence(s) and the specific circumstances.