Literacy is the ability to process information from texts, documents and statistics, as well as use computers and multimedia. It involves much more than just being able to read and write. This makes literacy an essential skill in a knowledge economy like the Flemish economy. In other words, the L-factor is very high in Flemish companies and organisations. This brochure provides you with an overview on literacy. You are given methods for identifying poor literacy skills at your workplace and specific tools for improving your employees' literacy.