Validation programme for professional qualification as a real estate assistant

The real estate assistant provides administrative support for real estate sales, leasing and/or management process and enhances the company’s image.

The real estate assistant:
- always works solution-oriented, target group-oriented and is a skilled communicator;
- organises the reception area;
- receives and orientates suppliers and visitors;
- identifies the customer’s request;
- informs customers or refers them to the person or service concerned;
- monitors the administration, manages information and handles complaints;
- implements sales and rental files;
- facilitates visits to properties, and provides first-line info on properties;
- provides administrative support for the property management for private properties or common parts of a building;
- always takes into account applicable laws;
- is flexible, also in terms of working hours.

You can find detailed information about the validation programme in the validation standard for real estate assistant (in Dutch).

If you wish to demonstrate your experience as a real estate assistant at a validation body, you will do so through a practical test, an interview, and a case study.

The language of instruction for the tests is Dutch.

You will be assessed on whether you:

• can organize an efficient reception area;
• can receive and assist at least 5 visitors, customers, or suppliers. The following situations will each be addressed at least once:
  • a question involving a complaint;
  • a question from a difficult visitor or customer;
  • a question requiring a referral;
  • an informational question from a French-speaking visitor or customer;
  • an informational question from an English-speaking visitor or customer;
• can respond to at least 4 incoming emails in a timely manner, including 1 email from a French-speaking customer and 1 email from an English-speaking customer;
• can organize and carry out the administrative tasks of a real estate agency;
• assist with at least 1 sales file;
• assist with at least 1 rental file;
• assist with at least 1 real estate file for private properties or common areas of a building;
• facilitate at least 1 property visit;
• look up professional information within the real estate sector.