Validation programme for professional qualification as a retail salesperson

The retail salesperson works in a customer-oriented manner to sell products/services to retail customers in order to achieve the commercial objectives of the organisation.

The retail salesperson:

• goes through all the steps of the sales process in a professional manner;
• deals professionally with theft and theft prevention,
• looks after inventory, the retail space and after-sales service;
• receives products and goods and checks the delivery;
• maintains the sales area and products in the department;
• prepares products and articles (labeling, theft protection, etc.) and presents them in a commercial manner;
• handles complaints professionally, according to company procedures;
• works solution- and target-oriented.

The validation standard for retail salesperson (in Dutch) provides detailed information about the validation programme.

If you want to demonstrate your experience as a retail salesperson at a validation body, you will do so by means of a practical test and a case study.

The language of instruction for the tests is Dutch.

You will be tested on whether you

• can prepare and present at least 15 products and articles;
• can process at least 2 online purchases;
• can look up professional information related to sales;
• can deal professionally with at least 3 customers, answering questions from Dutch, French and English-speaking customers;
• can deal with an incident of (attempted) theft;
• receive and check at least two deliveries;
• handle at least one customer complaint professionally;
• receive payments and operate the cash register for at least three customers;
• assist at least one customer with an automatic cash register system;
• stock and maintain a designated area of the shop;
• monitor stock and place orders;
• can determine purchase requirements and advise on products and services in accordance with the organisation’s commercial rules, for at least 3 customers, including 2 Dutch-speaking customers and 1 French-speaking or English-speaking customer;
• can complete at least 2 sales;
• can perform at least 2 after-sales services in accordance with the guidelines.